Undamaged products may be returned for a full refund for ANY reason within 30 days of the date the item was delivered to the designated shipping address. 

Once the returned item arrives back in warehouse of REDOVER for inspection, the refund process will begin. (Please contact us at customerservices@redoverus.com before return to REDOVER warehouse)

1、Returns must include all accessories

2、Items must include original packaging

3、For non-quality related warranty claims, REDOVER is responsible for shipping costs and refund the cost of the product itself

4、Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through REDOVER authentic online stores, please contact retailers for refunds. For quality-related issues, please see follow the WARRANTY PROCESS. 

When returning items with a prepaid shipping label provided by REDOVER, REDOVER takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. REDOVER does not provide refunds for items damaged in transit for non-quality related warranty claims.