FIVE YEAR Smart Fitness Scale WARRANTY

 

REDOVER provides a straightforward Smart Fitness Scale Warranty that is valid from the date of retail purchase for a period of FIVE years. During the warranty period, REDOVER will offer options: (A) replace the product with an equivalent new product; (B) provide a partial or full refund of the original purchase price to you in exchange for return of the product. With any warranty request, you can directly contact REDOVER at customerservices@redoverus.com.

PROCESS:

1、Buyer must provide sufficient proof of purchase 

2、REDOVER must document what happens when buyers troubleshoot the product

3、Visible proof depicting the defect are required

4、It may be necessary to return an item for quality inspection

REDOVER is not liable for: 

1、Loss of data incurred from use of REDOVER products

2、Returning personal items sent to REDOVER

Not Covered Under WARRANTY:

1、Products without sufficient proof of purchase

2、Lost or stolen products

3、Items that have expired their warranty period

4、Non quality-related issues (after 30 days of purchase) 

5、Free products

6、Repairs through 3rd parties

7、Damage from outside sources

8、Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

9、Purchases from unauthorized resellers

 

REDOVER US Domestic Brand Service

Please get in touch about any issues you’re having, and we’ll try our best to respond with 24 hours.

Email us

customerservices@redoverus.com